Shipping Policy
Please note: shipping carriers are not guaranteeing delivery times during the coronavirus.
All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Free local delivery is available for orders over $15 within 7 miles area of coverage. Deliveries are made from 12:00 am to 7:00pm on Monday to Sunday and 3:00pm to 7:00pm on Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at goodtimesshoponline@gmail.com with your name and order number, and we will look into it for you.
- Strict Age Minimum: You must be at least 21 years of age to purchase any tobacco, e-cigarette, or vaping products from our online store.
- Pre-Purchase Screening: We utilize a secure, automated third-party age verification system to cross-reference your name, date of birth, and address against public records at checkout.
- Manual ID Verification: If our automated system cannot confirm your age, you will be required to upload a clear photo of your valid, government-issued ID before your order is approved and processed. Orders failing verification will be canceled and refunded immediately.
- Doorstep ID Check: All shipments containing tobacco or vape products require an Adult Signature (21+) at the time of delivery.
- No Unattended Drops: The delivery driver will not leave packages at your doorstep, in a mailbox, or with a minor under any circumstances.
- Valid Identification: The person signing for the package must present a valid, government-issued photo ID (Driver’s License, State ID, or Passport) confirming they are 21 years of age or older. The name on the ID does not need to match the order name, but the recipient must meet the age requirement.
- Delivery Fees: A non-refundable Adult Signature Required fee is automatically added to your shipping costs at checkout to cover courier compliance charges.
- Private Carriers Only: In compliance with the federal USPS ban on shipping Electronic Nicotine Delivery Systems (ENDS), Good Times Smoke Shop utilizes reliable, compliant private regional carriers to deliver your products.
- Extended Delivery Times: Because private carriers route packages through specific networks requiring manual signatures, shipping times may take slightly longer than standard postal options. Estimated delivery windows will be provided at checkout.
- Missed Deliveries: If no adult is present to sign for the package after the carrier's maximum delivery attempts, the package will be returned to us. Original shipping costs and signature fees are non-refundable for failed delivery attempts due to age verification failure.
- Banned Locations: Good Times Smoke Shop cannot ship to states, counties, or municipalities that prohibit the remote sale or delivery of vaping products.
- Order Cancellation: If you place an order with a shipping address located in a restricted jurisdiction, your order will be automatically canceled, and you will be issued a full refund.
- Please check our [Link to Restricted States/Flavors Page] to see if your location is affected by flavor bans or shipping restrictions.